General Terms and Conditions
General Terms and Conditions of alps pure GmbH for orders in the online shop. Valid from August 12, 2025.
01Scope
All offers available in the online shop https://alps-pure.com and all contracts concluded via this online shop are governed exclusively by these General Terms and Conditions in the version valid at the time of the order. Any deviating terms and conditions of the customer shall not apply unless alps pure has expressly agreed to their validity in writing.
02Contracting party
When purchasing on https://alps-pure.com, the customer concludes a contract with: alps pure GmbH (hereinafter referred to as “alps pure”) Ossiachersee Süduferstraße 59, 9523 Villach-Landskron, Austria Company register number: FN 632928 b Commercial register court: Landesgericht Klagenfurt Phone: +43 4242 40469 2 E-mail: support@alps-pure.com VAT ID: ATU80927179 Member of the Carinthian Chamber of Commerce, trade section.
03Offer and conclusion of contract
3.1 All offers in the online shop are non-binding. 3.2 By clicking the “Order now” button, the customer submits a binding offer to conclude a purchase contract with alps pure. By submitting the order, the customer acknowledges the pre-contractual information for consumers and these GTC as solely authoritative for the legal relationship with alps pure. alps pure is not obliged to accept this offer. 3.3 alps pure confirms receipt of the offer to the customer by an automatically generated e-mail to the e-mail address provided by the customer (“order confirmation”). This e-mail does not constitute acceptance of the offer by alps pure. The customer must check the order data in the order confirmation. 3.4 alps pure accepts the offer by confirming acceptance of the offer to the customer in a further e-mail or by sending the purchased goods to the customer.
04Delivery, default, retention of title
4.1 alps pure delivers exclusively to customers within the European Union and in Switzerland. Customers outside the listed countries who are interested in alps pure's offer should send a written inquiry to support@alps-pure.com. 4.2 alps pure is only obliged to perform once the customer has fulfilled all obligations required for performance. 4.3 Unless stated otherwise in the order confirmation, alps pure dispatches the goods within ten working days (under Austrian law) of receipt of payment. alps pure is entitled to fulfil the customer's order in partial deliveries. alps pure is entitled to exceed agreed dates and delivery periods by up to one week. Only after this period has expired is the customer entitled to withdraw from the contract after setting a reasonable grace period. 4.4 Should alps pure be prevented from meeting delivery deadlines by force majeure (for example natural disasters, delivery delays, war or war-like conditions, riots, revolution, military or civil coup, insurrection, blockades, official and government orders, strikes, lockouts, sanctions, embargoes, plagues, pandemics, epidemics, etc.) or other circumstances for which alps pure is not responsible, alps pure will inform the customer as soon as possible. The delivery period shall be extended by the duration of this event. 4.5 alps pure endeavours to ship the products in one delivery. If this is not possible, alps pure is entitled to make partial deliveries without charging additional shipping costs. 4.6 All goods are delivered by alps pure subject to retention of title and remain its property until paid for in full (see section “Retention of title”).
05Prices, shipping and handling costs, payment
5.1 The prices quoted in the online shop are in euros and include all taxes, but not shipping costs. The shipping costs are shown in the online shop. The amounts stated at the time of the order apply. alps pure informs the customer again about the prices, taxes and shipping costs in the order summary before the order is completed. 5.2 The payment methods accepted in the online shop via Nexi involve no further costs for the customer. All details on the associated payment conditions and any fees are set out there. 5.3 Unless alps pure and the customer agree otherwise, the invoice amount is due for payment immediately. In the event of default, alps pure is entitled to claim statutory default interest. 5.4 The current exchange rates can be viewed in the online shop at any time. These exchange rates apply until revoked. If the foreign currency value increases by at least 3% in relation to the EUR according to the exchange rates of the ECB (European Central Bank), alps pure reserves the right to make exchange rate adjustments without prior notice. 5.5 Payments are made either by prepayment (SEPA bank transfer) or credit card (Visa, Mastercard – payment information/payee: alps pure GmbH, Villach). The selection of the available payment methods is at the discretion of alps pure and may vary from country to country. 5.5.1 If prepayment is selected, alps pure provides the bank details (bank account) in the order confirmation. Unless otherwise agreed, the amount due must be transferred to the bank account specified by alps pure within 14 days of receipt of the order confirmation. For bank transfers, the partner ID and the invoice number must be stated as the payment reference so that the payment can be allocated. 5.5.2 When paying by credit card (Visa, Mastercard – payment information/payee: alps pure GmbH, Villach), the purchase price is reserved and debited from the credit card on the day of the order. 5.5.3 When paying by instant bank transfer, the purchase price is charged at the time of the order.
06Right of withdrawal
The instructions on the right of withdrawal for consumers within the meaning of the Austrian Consumer Protection Act, as well as the model withdrawal form, can be found on the “Right of withdrawal” page.
07Retention of title
All goods are delivered by alps pure subject to retention of title and remain its property until paid for in full. The assertion of the retention of title constitutes a withdrawal from the contract only if this is expressly declared. If goods are taken back, alps pure is entitled to charge any transport and handling costs incurred. In the event of third-party access to the goods subject to retention of title – in particular through seizure – the customer undertakes to point out alps pure's ownership and to notify alps pure immediately. If the customer is a consumer or not an entrepreneur whose ordinary course of business includes trading in the goods purchased from alps pure, the customer may not dispose of the goods subject to retention of title until the outstanding purchase price claim has been settled in full; in particular, the customer may not sell, pledge, give away or lend them. The customer bears the full risk for the goods subject to retention of title, in particular the risk of destruction, loss or deterioration.
08Warranty and liability
8.1 The warranty is governed by the statutory rules. 8.2 alps pure is only liable for damage caused to the customer intentionally or through gross negligence by alps pure or its vicarious agents. This does not apply to liability for personal injury and claims under the Product Liability Act. Unless it is a consumer transaction, the injured party must prove the existence of slight or gross negligence.
09Place of performance, contract language, choice of law, jurisdiction
9.1 The place of performance is the registered office of alps pure. 9.2 The contract language is German. 9.3 Every contract concluded with alps pure is subject to substantive Austrian law, excluding the conflict-of-law rules of private international law (e.g. EVÜ, ROM I Regulation) and the UN Convention on Contracts for the International Sale of Goods. Vis-à-vis a consumer, this choice of law applies only insofar as it does not restrict any mandatory statutory provisions of the state in which the consumer has their place of residence or habitual abode. 9.4 If the transaction is not a consumer transaction, the court with subject-matter jurisdiction at the registered office of alps pure has exclusive local jurisdiction to decide all disputes arising from this contract. Section 14 of the Austrian Consumer Protection Act applies to consumers.
If you are a consumer, you have a statutory right of withdrawal. All details and the model withdrawal form can be found on the page Right of withdrawal